Why BSM?
From Gartner's recent whitepaper "Magic Quadrant for Application Performance Monitoring":
Business is driving IT operations management to become increasingly application-centric.
At the same time, applications are becoming more difficult to manage.
How vendors respond to the application performance monitoring challenge will have a profound impact on their ovreall market positions.
But I already have monitoring...
“More than 60% of IT problems require 10–20 experts forresolution.
80% of the time that is typically required to solve problems is spent isolating them.”
Ziff Davis, IT Management Solutions Study, March 2007
42 percent of service disruptions are reported through the help desk.
Only 18 percent are caught by infrastructure monitoring tools.
IDC #209092, Volume 1, October 2007
In current IT infrastructures it takes almost eight
hours to determine the cause of a problem, but
only requires eight minutes to fix the problem
once the cause is determined.”
Gartner
41 percent of the respondents don't even collect the right service quality data together for their IT
and business executives, so they do not even attempt to provide these reports at all
Forrester, Managing IT Services From The Outside In, 2008
There’s always finger pointing and the application people are ultimately the
ones responsible. It’s frustrating. Everyone is looking at their own tool and
their own domain.”
Director, AppSupport HP Focus Group Study, May 2008
See HP's whitepaper "5 Myths of infrastructure monitoring" for a concise overview of why your current monitoring may not be enough...
Why Denver?
- Denver understands how to best maximise your ROI in BSM by a having a thorough working knowledge of the key technologies,
vendors, and through integration and deployment planning how to protect investments in existing monitoring infrastructure.
- Denver has mature, established partnerships with leading BSM vendors,
but BSM includes process and people, not just technology.
- Denver has therefore developed a rigorous approach for evaluating & delivering BSM
that helps maximize benefits, with a strong focus on deliverables and ROI.
